We have compiled a comprehensive list of FAQs (Frequently Asked Questions) for your convenience. However, if you have any further questions, you always have the option to Contact us at any time.

• What promotions do you offer?
• Are the games fair?
• Do you have a loyalty scheme?
• Can I play on more than one table at a time?
• What measures do you take against people who are being rude or offensive?
• Can I see what games look like before I start to play?
• What's the difference between cash games and tournaments?
• Where can I find details on what games we offer, how to play, House Rules, Hand Rankings and Rake ?
• If I run out of chips, how do I get more?
• How can I tell how much money is in a pot?
• What is a side pot and who can win it?
• What is the rake?
• Why did my hand lose, it was the same as someone else's hand?
• Why has my chat facility been removed?
• How old do I have to be to play for real money?

What promotions do you offer?

We offer regular promotions and special events. For details of our current offerings please see our poker bonus and promotions page.

Are the games fair?

Our poker software is regularly checked and is certified and Independently tested by Technical Systems Testing (TST), an internationally recognized and respected Accredited Testing Facility (ATF).

Do you have a loyalty scheme?

Yes we do have a loyalty scheme for our poker players.

Can I play more than one table at a time?

You may play up to eight tables at a time.

What measures do you take against people who are being rude or offensive?

It depends on the severity of the incident, but usually after the first offence, a player will be given a warning one by one of our hosts. Repeat offenders will be punished with the suspension or permanent loss of a player chat privileges. In severe cases players may be banned from using the poker room altogether. The best way to avoid confrontational situations that may result in a chat suspension or ban is to treat all your fellow players with respect and be polite at all times…even if your pocket Aces have just been outdrawn by a pair of threes.

Can I see what games look like before I start to play?

Yes. As long as you have downloaded and installed the poker room client you can watch other games without participating. Simply select the table you wish to observe from the table lists or from a multi-table tournament lobby screen.

What's the difference between cash games and tournaments?

Cash games and tournaments are two different ways to play poker. The Circus Poker Room offers both. In tournament poker you pay an entrance fee and take part in a last-man-standing knockout competition whereas in cash games you play with real money and can leave the table at anytime. For further information about cash and tournament games please see Game Types.

Where can I find details on what games we offer, how to play, House Rules, Hand Rankings and Rake ?

You can find details on what games we offer, How to Play, House Rules, Hand Rankings and Rake by clicking on the Help button in the Poker Lobby

If I run out of chips, can I get some more?

Yes. In cash games you can only purchase more chips after the hand you are currently involved in is over.

How do I tell how much is in a pot?

The amount of money in the Active Pot and Current Total Pot is displayed at the top of the table. This display can be toggled on and off in the options section and so if it is not visible then try changing the settings.

What is a side pot and who can win it?

When there are three or more players in a hand and one of the players is all-in, any further betting that takes place between the remaining players is known as the side pot. The all-in player cannot win the side pot but can win the main pot.

What is the rake?

Rake is the money retained from a pot by the House (CircusCasino.com) in a cash game. Usually this is a small percentage of the total size of the pot.

Why did my hand lose, it was the same as someone else's hand?

If for example two players both hold the same pair, the winning hand is the hand with the strongest other high card or 'kicker'. Visit our poker school for more information on poker hand rankings.

Why has my chat facility been removed?

We ask all players to refrain from using foul or offensive language and to treat other players with respect at all times. Players who fail to do so may have their chat privileges suspended temporarily or permanently.

How old do I have to be to play for real money?

In order to play for real money you must be at least 18 years of age.