We have compiled a comprehensive list of FAQs (Frequently Asked Questions) for your convenience. However, if you have any further questions, please do not hesitate to Contact us at any time.
- What do I have to do in order to play at Circus Casino?
- How long does the download process take?
- What's the name of the downloaded setup program?
- Do I have to download every time I want to play?
- Why can’t I register and create an account?
- What are the minimum system requirements?
- Can I use Circus Casino with a Mac computer?
- How do I use Circus Casino with AOL?
- What should I do if I receive a message "Account not found. Please verify your account information and try again."?
- What should I do if I can't find the Circus Casino icon on my desktop?
What do I have to do in order to play at the Circus Casino?
In order to play at the Circus Casino you must first download our free software from www.circuscasino.com
The reason why we have a download version casino is because downloading the software to your PC makes the games much quicker and more stable than playing them in your own browser, as all the casino graphics and multimedia effects are already installed on your computer, and only small packets of information are transferred between your computer and our servers. This makes the Circus Casino faster and the gaming experience more fun.
How long does the download process take?
If you have a cable or ADSL connection downloading should take no more than a couple of minutes, but it will take longer if you have a dial up connection You have to remember that the download is only necessary for the first time you play at the casino, after that - the program is available from your computer's 'Start' menu and/or your computer's desktop.
What's the name of the downloaded setup program?
SetupCasino.exe
Do I have to download every time I want to play?
Absolutely not. You only need to download and install the casino once. The downloaded file is a small file of about 5Mb, containing 6 games: Blackjack, Roulette, Craps, Video Poker, Slots and Baccarat. After installing the file, the casino is accessible from your computer's 'Start' menu, no additional download is necessary in order to play.
Why can’t I register and create and account?
At the moment the Casino is restricted to UK only based players. Players in all other jurisdictions/countries are currently prevented from being able to register and play on Circus Casino.
What are the minimum system requirements?
Windows 2000, Windows 98, Windows NT, Windows XP or Windows 95/P90/24MB RAM/16bit colors/50MB free hard disk space.
For optimal results, set your monitor to high color (16 bit) and 800x600 resolution.
Can I use the Circus Casino with a Mac computer?
We are sorry but Macintosh platform is currently not supported.
How do I use the Circus Casino with AOL?
AOL users can use the Circus Casino software with AOL version 3.0 or later.
What should I do if I receive a message "Account not found. Please verify your account information and try again."?
It is possible that you are trying to enter the DEMO mode casino with a Real Money mode username and password or enter a Real Money mode game with a DEMO username and password. If you can't log into the casino, please mail your registered name, address, phone number and e-mail to casinosupport@circuscasino.com and request your username and password.
What should I do if I can't find the Circus Casino icon on my desktop?
If the Circus Casino icon is not on your desktop nor 'Start' menu and you can't remember where you saved it, please follow these steps:
- Click on the START menu at the bottom left corner of your screen.
- Choose 'Find' then 'Files or Folders'.
- Into the box that says 'Named:', type 'casino.exe' and click 'Find now'.
- The computer will now search for the file.
- Search results will be displayed at the bottom of the window. If the computer finds a file named 'casino.exe' in a directory called 'Circus Casino' then you can double-click on it to immediately run the program or right-click on it and choose 'Create shortcut' to create a shortcut for it on your desktop.
- If the computer has finished the search and there is no file name in the window, then the file was not found. In case your computer has several hard drives, search the other drives as well. If you cannot find the file, you will have to repeat the download and installation process.
