We have compiled a comprehensive list of FAQs (Frequently Asked Questions) for your convenience. However, if you have any further questions, please do not hesitate to Contact us at any time.

• What kind of games does Circus Casino offer?
• How can I be sure that the games are fair?
• How is the outcome of the games generated?
• How do I chat with other players?
• What are COMP points and how do I accumulate them ?
• What is a Multiplayer or Private group table?
• While playing Black Jack in multiplayer, the dealer continued to play finishing the game before I placed my bet, what caused this?
• What happens if I am suddenly disconnected from the Internet while I play?
• After placing a bet I suddenly change my mind. How do I remove the bet?
• Where can I find complete detailed instructions, including House Rules on the various games?
• How old do I have to be to play for real money?
• I am not sure what was the previous game round result. What do I do?

What kind of games does the Circus Casino offer?

Circus Casino currently offers it’s players over 100 exciting games, including all the most popular card and table games and many Slot machines. We also have a Progressive Games, as well as Video Poker, Arcade and Asian games offering a wide variety and choice to our players, so you should be able to find your favourite game. We are working on new games on a day-to-day basis. You will be automatically notified when new games become available.

How can I be sure that the games are fair?

Circus Casino is fully licensed in Alderney .The payout percentage, which is the percentage of the total wins out of total bets, is being independently tested and audited on a monthly basis by one of the leading international accounting and auditing firms. The payout percentage report (RTP - Return to Player) is displayed at the Circus Casino website, so that you can be sure that the games are fair and honest.

How is the outcome of the games generated?

Circus Casino uses a very sophisticated Random Number Generator (RNG) to create a randomised outcome for each game. The odds for both real money and fun modes games are created with this random number generator. In all card-based games, like Blackjack and Baccarat, the deck/s of cards are shuffled prior to each hand being dealt.

How do I chat with other players?

Chatting is very simple. All you have to do is click on the 'Chat' button in Multi-player and Private-group tables and type in your chat message. Please do not use bad language on the chat service. To send the text, simply click on the 'Chat' button again.

What are COMP points and how do I accumulate them?

Circus Casino has a unique COMP (Complimentary points) program, which enables each member of the casino to accumulate COMP points automatically while playing. All you have to do is wager at Circus Casino. These COMP points can be converted to real money that can be cashed out or played with. And that's not all, the more COMP points you accumulate - the faster your VIP level increases, which enables you to enjoy fantastic bonuses and participate in our special casino events.

What is a Multiplayer or Private group table?

When you chose a multiplayer table you automatically join a table with other players. The system automatically assigns you to a table where there is an empty seat.

Private group table is a table where you can play along with your friends without being interrupted by other players. In order to join a Private group table you have to type in the name of the table you wish to join to. If this table has already been created by your friends, you will join this table, if not - then a table will be created for you so that you can tell your friends to join in with you.

While playing Black Jack in multiplayer, the dealer continued to play, finishing the game before I placed my bet, what caused this?

Within the casino software there is a time out bar that pops up (bottom center) letting you know that you have 15 seconds left to place your bet (this happens after a 30 second period). This is to insure that the others playing would not be left waiting indefinitely for you to place you bet.

Note this feature is present in Multiplayer and Private Group for the following games: Black Jack, Roulette & Baccarat.

What happens if I am suddenly disconnected from the Internet while I play?

Because Internet connections malfunction due to several reasons not in our control, we have developed a sophisticated integrated abnormal disconnection handling mechanism, which will always protect the player interest in such an event.
If for some reason, you get disconnected from the Internet while you are in a middle of a game, don't panic. If you are unable to reconnect to the Circus Casino, you will be logged out after a certain period of inactivity. You can later connect to the Circus Casino and log in as usual.

If you manage to reconnect before you are logged out, the type of game you were playing determines what you will see upon reconnection.

In Blackjack, Craps and Video Poker, upon reconnecting to the Circus Casino, you will automatically be returned to the exact state were the game was interrupted, so you can continue exactly from the same point you left off, and decide what do you want to do, just in like any game round.

In games like Slots and Roulette, where the player does not take decisions in the game after the round had been started, you can just log-in to the casino again and see how the game had finished by clicking on the 'Game history' button.

What do I do if after placing a bet I suddenly change my mind? How do I remove the bet?

In games like Blackjack, Roulette, Craps and Baccarat just right click your mouse on the chips you wish to remove. In Roulette and some other games you can also click on the 'Clear Bet' button to remove your entire bets from the table.

In Slots and Video poker, just press the 'Cash out' button to remove your coins from the machine back to your balance. If other coins remain in the machine, don't worry, they will automatically return to your balance once you exit the game.

Where can I find complete detailed instructions, including House Rules on the various games?

Our downloadable Casino software comes with built in context-sensitive 'Help'. Just click on the help button in the casino lobby for a complete set of instructions, House Rules and explanations on all Casino games, or click the help button while playing to display help on the specific game you are playing.

How old do I have to be to play for real money?

In order to play for real money you must be at least 18 years of age.

I am not sure what the previous game round result was. What do I do?

You can just step into the 'Game History' section and view the previous rounds and their results. If you have any further questions, feel free to contact our customer support staff. You can call or e-mail us any time, 24 hours a day, 7 days a week.